BizFerret is totally turnkey solution to measuring, analyzing and adjusting to customer happiness … so you can stay focused on running a more profitable business. BizFerret is a monthly subscription-based business-building product that allows retail stores, restaurants and coffee shops to economically obtain constant feedback from their customers, and then analyze and interpret that information so you can act upon it in smart ways.
Our Story
We respect the ferret. It uncovers things that aren’t easily found at the surface. It’s tenacious. It’s smart. The ferret reminds us of ourselves. We have spent our careers ferreting out insights into customers that help businesses grow. You see, smart businesses (the really successful ones like Coca Cola, Smashburger, The Egg & I, GoodTimes, Red Robin, Quiznos, Arby’s, who hired us at previous places) proactively discover what customers ACTUALLY think and take action on that feedback. And they don’t just do this occasionally or when the feeling suits them. They do it all the time. Then they really listen in order to make better decisions.
How long have we been doing this? For longer than any of us would like to admit. Each of us has powered some of the world’s leading brands for well over 25 years, and provided them with insights and revelations that inspired operational improvements, new products, new tactics, and new solutions to grow their revenue and profits. We can do the same for you.
We started BizFerret because we wanted to bring the same level of insights that big chains enjoy to small/medium-size businesses. We’re not all about big business. Every business is big.
Pizza Hut
Arby’s
Massio’s
Domino’s
Hardee’s
Quiznos
Good Times
Papa Murphy
Dunkin’ Donuts
Taco John’s
Boston Market
Captain D’s
Applebees’s
Red Robin
Chili’s
Champp’s
Tony Roma’s
Cracker Barrel
Egg & I
Village Inn
Black Eyed Pea
Big O Tires
JC Penny
What We Believe
- It’s what you don’t know that will kill you.
- Online reviews and social media aren’t a substitute for real research. Too many reviews are fake for anyone to act about them with confidence.
- Business owners deserve a simple, economical way of tracking customers’ perception of their performance and making decisions on how to get and keep more customers.
- The right research doesn’t just answer the WHAT, it also answers WHY.
- The big chains have enough competitive advantages over you.
- Customer happiness leads to increased customer loyalty. Increased customer loyalty leads to greater revenues and increased profits.